At R3NEW RIDES, your satisfaction is our priority. We stand behind the quality of every refurbished e-bike and e-scooter we sell. That’s why we offer a 30-Day Satisfaction Guarantee on all purchases.
Eligibility for Return
You may return your item within 30 days of pickup if the following conditions are met:
-
The product is in the same condition it was sold (normal test use is acceptable)
-
There is no damage caused by misuse, neglect, or unauthorized modifications
-
All original components and accessories are returned
-
You provide a valid proof of purchase (receipt or order confirmation)
-
Return Policy & Return Shipping
If you change your mind about a purchase, up to a 20% restocking fee may apply. This includes returns for:
• Accidental orders
• Finding a better price
• No longer needing or wanting the item
• Misrepresented return reasons
• Abuse of the return process, such as claiming defects that cannot be verified upon inspection
Buyers are responsible for return shipping costs on all returns made for these reasons.
⚠️ Returns are accepted in person only at our Fort Myers location. We do not accept mailed or shipped returns under any circumstances.
How to Start a Return
To begin a return, please contact us:
-
📧 Email: help@r3new.com
-
📞 Phone: (239) 478-9113
Our team will assist you in scheduling a drop-off during regular business hours:
-
Monday to Friday: 9:30 AM – 4:00 PM
-
Closed for Lunch: 12:30 PM – 1:30 PM
-
Closed on Weekends
Refund Process
Once we inspect the returned item:
-
If approved, your refund will be issued to the original payment method within 5–7 business days
-
If the item does not meet return criteria, we’ll notify you and hold it for in-person pickup
Non-Returnable Items
-
Items damaged due to misuse, neglect, or unauthorized repairs
-
Clearance or final sale items
-
Any return initiated more than 30 days after pickup
If you have any questions or concerns about your order, we’re here to help.
📧 Email: help@r3new.com
📞 Call/Text: (239) 478-9113
